Confidentiality Standards
Workwell Collective
Confidentiality Standards
Effective date: April 2026 · Applies to all members
Confidentiality is the foundation of Workwell Collective. Without it, the honest, open conversations that make this community valuable cannot happen. These standards apply to every member — Seekers, Guides, and anyone who participates in a Workwell Collective session.
What Confidentiality Means Here
Every conversation between members is private. Your employer cannot see it. Your colleagues cannot see it. Nothing shared inside a Workwell Collective session is visible outside of it.
This is not a legal guarantee — sessions are peer conversations, not privileged communications under law. But it is a shared commitment that every member makes when they join. Breaking confidentiality undermines the trust that makes this community work.
Core Principles
Confidential by default
Personal stories, experiences, challenges, and identifying details shared during sessions are confidential. Treat everything shared as private unless the person who shared it explicitly says otherwise.
Do not share outside the session
Information shared during a session should not be discussed with others outside the conversation — not with colleagues, not on social media, not in other professional contexts — without the explicit consent of the person who shared it.
Share insights, not identities
If you gain perspective from a conversation that you want to share with others, do so without identifying the person, their situation, or any details that could reveal who they are or what they shared.
Respect personal boundaries
Members choose how much or how little they want to share. No one should feel pressured to disclose personal information. Guides are expected to create space for honest conversation without pushing for details the Seeker has not offered.
Protect written and digital communication
Any notes, messages, or materials related to a session — including session context shared through the platform before a booking — should be treated with the same level of confidentiality as spoken conversations.
Permission matters
If you believe sharing something from a session could be genuinely helpful to others, ask the person involved for explicit consent before doing so. Assume the answer is no unless told otherwise.
Session Context
When a Seeker books a session, they provide context about their situation — including their topic, desired outcome, and a description of what they are navigating. This context is shared with their Guide before the session so the Guide can arrive prepared.
Seekers are informed of this sharing at the time they provide their context. Guides are expected to treat this information as confidential and to use it solely for the purpose of preparing for the session.
Guide Responsibilities
Guides play a particular role in maintaining a safe and confidential environment. As a Guide, you agree to:
- Treat all session content and Seeker context as strictly confidential
- Not share, reference, or discuss session content with anyone outside the session
- Not use information shared in a session for personal, professional, or commercial advantage
- Not solicit, promote, or offer services to Seekers beyond the peer support context
- Acknowledge clearly when a Seeker's situation is outside the scope of peer support and encourage them to seek appropriate professional help
- End a session if it becomes clear that continuing would compromise safety, confidentiality, or the values of the community
What These Sessions Are — and Are Not
Workwell Collective sessions are peer support conversations grounded in lived experience. They are not:
- Professional legal, financial, medical, or psychological advice
- Therapy or counselling
- Coaching services
- A substitute for professional support when it is genuinely needed
Guides share perspective and experience in good faith. Seekers are responsible for their own decisions. If a situation requires professional expertise, both participants are expected to acknowledge that clearly.
Shared Commitment
All members share responsibility for maintaining trust, privacy, and respect within the Workwell Collective community. Confidentiality is not just a rule — it is the condition that makes honest conversation possible.
By participating in Workwell Collective, you commit to upholding these standards in every session, every interaction, and every context in which you represent or discuss the community.
Breaches of Confidentiality
A breach of confidentiality is one of the most serious violations a member can commit. Breaches include:
- Sharing personal stories, situations, or identifying information from a session without consent
- Disclosing session details in a way that could identify another participant
- Using session information for personal or commercial gain
- Discussing session content with third parties
Confidentiality breaches are subject to immediate review and may result in permanent removal from the platform. The severity of the response will be proportionate to the nature and impact of the breach, but the Workwell Collective team reserves the right to act immediately where member safety or trust is at risk.
Reporting a Confidentiality Concern
If you believe a confidentiality breach has occurred, or if you have concerns about how information from a session has been handled, please contact the Workwell Collective team at:
safety@workwellcollective.ca
Reports are handled with discretion. You will receive an acknowledgement within 48 hours. The Workwell Collective team will review the concern, gather relevant information, and determine the appropriate response in accordance with the Member Conduct and Removal Policy.
Questions
If you have questions about these Confidentiality Standards or how they apply to a specific situation, contact us at hello@workwellcollective.ca.
Workwell Collective · workwellcollective.ca · hello@workwellcollective.ca
These standards form part of the Workwell Collective Terms of Service.